Educational Information
Academic Appeals
Firstly see TAFE Queensland Student Rules - section 17 at the back of this guide.
Note: written notification of any disciplinary action where the student is a trainee or apprentice will be provided to the student, parent or guardian (if the student is under 18 years of age), the employer, Regional Officer, Department of Education, Training and the Arts and the Training and Employment Recognition Council.
- Submit an online feedback form
- Place your written response into our feedback boxes located in the libraries and Client Service Centres
- Send us an email sct.information@deta.qld.gov.au
- Phone our Customer Contact Centre hotline (07) 5459 3000
- Write a letter and post it to:
Business Quality and Improvement
Sunshine Coast TAFE
PO Box 5252, SCMC
Nambour Qld 4560
Our client complaints brochure can be downloaded on our website or obtained from our Customer Service Centres.
How your complaint will be investigated and how long will it take?
- SCT has a formal process to ensure that all complaints are quickly dealt with
- We may contact you to discuss your concerns or ask for more information
- All clients and staff will be treated with fairness. All matters will be treated with due respect to privacy and equity
- We will acknowledge your complaint in writing within 5 working days
Further avenues for making a complaint are available by contacting:
- National Training Complaints Hotline
- Training Quality and Regulation
- Department of Education, Training and the Arts offices locally
Contacting Teachers or Tutors
Make sure you know your teacher's preferred contact arrangements in case you need to contact your teacher urgently. The Sunshine Coast TAFE will not provide teacher's home telephone numbers.
Students who satisfactorily complete a program at the Advanced Diploma and Diploma level may be eligible to graduate. The Sunshine Coast TAFE holds a formal graduation for these students each year.
Assistance
Learning assistance is available to students at all centres by negotiation with your teachers. To be effective, learning assistance needs to be identified and accessed in the early stages of your studies. If you think you may need learning assistance, please talk with your teacher in the first instance.
To enhance the training that students receive during some programs at Sunshine Coast TAFE and to assist transition into their chosen vocation, the Sunshine Coast TAFE has made provision for students to undertake one or more periods of Vocational Placement. Once the written agreements are in place, students involved in work experience or industry / vocational placement have Workers Compensation coverage for permanent injury, disability or death, whilst at the placement location, or while travelling directly between their home or the Sunshine Coast TAFE and the location. The insurance does not cover payments for medical or hospital treatment, rehabilitation, artificial limbs or traveling expenses. You may choose to get additional medical and hospital insurance for the time of the placement. It is your responsibility to arrange this on your own behalf.
